Privacy Policy
Last updated: November 2025
Welcome to Tokzee App's Privacy Policy. This document explains how VoicePe Technologies Private Limited ("Tokzee App", "we", "us", or "our") collects, uses, stores, and shares your personal information while you use the Tokzee App, and how you can manage your data and privacy choices while using the app.
We believe in being transparent about how your data is handled. This policy outlines the types of information we collect, the purposes for which we use it, and the tools we offer to help you control what you share and with whom. This Privacy Policy applies to all features, products, and services offered through Tokzee App. Please read this Privacy Policy along with our Terms and Conditions of Use. In case of any conflict between the two, this Privacy Policy will override the Terms. If you have any questions, email support@tokzee.live.
1. Introduction
At Tokzee, we are committed to protecting your privacy and ensuring your anonymity. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.
2. The Information We Collect and How We Use It
We collect personal information to set up and operate your account, provide our services, comply with legal requirements, and improve the Tokzee App. The following outlines the categories of data we collect, how we collect it, and how we use it:
Account setup and log-in data
Data: User ID, name, age, mobile number, password, gender, voice sample, IP address
Purpose: Create/manage account; send notifications (incl. policy updates); support; personalise language/location/experience; detect fraud and enforce Terms; troubleshooting/analytics; improve services
Profile information
Data: Username, birth year, gender, language preference
Purpose: Populate profile; personalise experience
Moderation of audio/video call and chat
Data: Voice & video data, call activity patterns
Purpose: Detect/prevent guideline violations; enable real-time & post-call/chat moderation; generate content suggestions/prompts; improve automated safety tools and moderation systems (incl. model retraining)
AI-generated interaction features
Data: Audio, video, chat content, transcripts, usage patterns
Purpose: Generate real-time prompts/replies; support chatbot interactions; improve quality/responsiveness; some AI services are third-party and may process data outside the app; enhance accuracy and relevance of AI features
Device data
Data: Device model, OS version, app version, browser type, plugins, battery, storage, signal strength, foreground/background status, device language
Purpose: Optimise performance; improve security/troubleshooting; customise experience for your device
Identifiers and signals
Data: Device ID, advertising IDs, Bluetooth signals, nearby Wi-Fi/cell towers
Purpose: Personalise content/advertising; enhance security & app functionality
Location and media access
Data: GPS/location, address, time zone; camera/microphone/photos/media (with permission)
Purpose: Enable features requiring media/camera/mic; personalise content based on location; detect suspicious activity; prevent unauthorised access; maintain platform security/integrity
Network and connection info
Data: Carrier, ISP, IP address, time zone, connection speed, language
Purpose: Ensure service availability/optimise performance; detect suspicious activity; protect access/integrity
Call, chat & interaction data
Data: Interactions list, timestamps, duration, pick-up rate
Purpose: Enable calls/chat; safety monitoring/moderation; enforce guidelines; detect suspicious activity
Log data & technical info
Data: Cookies, beacons, scripts, logs, crash reports, referral URLs
Purpose: Diagnostics; usage tracking; performance optimisation
Information from other sources
Data: Data from providers/subcontractors/analytics (e.g., name, image, email, phone, country, device, ad campaign interactions)
Purpose: Analytics; abuse/fraud detection; AI features (suggestions/moderation outcomes); enable third-party login
Marketing metadata
Data: Traffic source, medium, campaign, ad/content type
Purpose: Understand discovery & acquisition (incl. interest forms); improve marketing & engagement
Account security
Data: Phone number; SMS OTP access
Purpose: Identity verification; protect access; prevent misuse
Customer support
Data: Any data shared with support
Purpose: Investigate/resolve issues; improve support quality
Transactional & financial data
Data: Purchases (coins/features), biller name/ID, amount, transaction ID, average order value, lifetime spends
Purpose: Process payments; maintain records; comply with legal/tax; show relevant offers
Verification & banking details
Data: PAN, Aadhaar and number, link status, name/DOB/gender on IDs, UPI ID, bank details, account holder name
Purpose: Identity verification for payment-related purposes; secure processing; legal compliance
Information from other users & third parties
Data: Reports/data from users, affiliates, providers, authorities
Purpose: Investigate complaints/policy violations; prevent abuse/fraud; comply with legal obligations
In addition, we may use personal data to perform analytics (including aggregated or pseudonymised data) to understand usage and improve performance, design, and safety.
3. How We Share Your Information
With other users you interact with
During calls/chats, limited profile info (e.g., username, profile picture if provided, call status) may be visible to the other party. We do not share your phone number or sensitive personal data unless you choose to disclose it.
End-to-End Encryption
All audio and video conversations on Tokzee are protected by end-to-end encryption. This means:
- Only you and your expert can access conversation content
- We cannot access, read, or listen to your conversations
- Your conversations are not stored on our servers
- Third parties cannot intercept your communications
With your consent
We share information with third-party services/platforms only when you explicitly allow it (e.g., sending a call invitation via WhatsApp or SMS). Their privacy policies apply to the shared data.
With our service providers
We use trusted providers for cloud hosting, call infrastructure, analytics/diagnostics, support tools, security/fraud detection, notifications/engagement, and AI services (e.g., moderation, chatbot infrastructure, prompt generation). They process data on our behalf under confidentiality and data protection obligations.
To match you with appropriate experts
We use data to:
- Improve service quality and user experience
- Ensure platform safety and detect abuse
- Comply with legal obligations
For legal and safety reasons
We may disclose information to comply with law or valid requests; respond to law enforcement; enforce our Terms or investigate violations; detect/prevent fraud, abuse, or technical issues; or protect the rights, safety, and property of Tokzee App, users, or the public.
With our group entities
We may share information with our parent, subsidiaries, and affiliates to provide, improve, and secure the Tokzee App.
In case of a business transfer
If involved in a merger, acquisition, restructuring, or sale of assets, we may transfer data as part of the transaction and will notify you where required by law.
Aggregated or de-identified information
We may share data that does not identify you with partners/third parties for analytics, research, or service improvement.
4. Children's Privacy
Tokzee is intended for users aged 18 and above. We do not knowingly collect information from minors.
5. How We Protect Your Personal Information
We use technical, physical, and administrative measures designed for the nature of data collected and associated risks. You must keep your login details confidential. While we take reasonable steps to protect your information, no system is completely secure. If we identify a suspected breach, we will act per our procedures and, where required by law, notify you and relevant authorities.
6. Changes to this Policy
We may update this Privacy Policy periodically. For material changes affecting your rights or how we use data, we may notify you in-app or via SMS. Please review this page from time to time.
7. Data Retention
We retain personal information as long as needed to provide services and for other lawful purposes. If you delete your account or content, we will remove data from active systems, though copies may persist in backups or archives. Content shared or saved by others (e.g., screenshots/forwards) may continue to exist outside our control.
8. Your Rights
Review and correction
You may review the personal data you provided and request correction of incomplete or inaccurate information. We may verify the accuracy of updates before making changes.
Withdraw consent
Where processing relies on consent, you may withdraw it at any time without affecting prior lawful processing. If you withdraw consent, object to processing, or decline to provide certain data, some or all services may become unavailable.
How to exercise your rights
Email support@tokzee.live. For your safety, we may require identity verification before processing requests.
Marketing communications
You can opt out of marketing at any time by emailing support@tokzee.live. We may still send service-related messages as permitted by law.
9. Grievance Redressal Mechanism
In-App Reporting
Report user profiles or make complaints via the in-app Help & Support section.
Email Support
For service-related issues, contact support@tokzee.live.
Grievance Officer
Email: support@tokzee.live
Address: 79 Panchwati, Behind Kids Kingdom School, Udaipur City, Girwa, Udaipur, Rajasthan 313001, India